I’m not typically this much of a sucker, but a telemarketer recently convinced me to book a three night stay in Orlando. It was a timeshare promotion. You know the drill. If you agree to sit through a presentation during your vacation, they’ll give you a big discount on your hotel and Disney tickets.
It didn’t take long to regret my purchase. I don’t even want to go to Disney World. Surely, they’ll just refund my money… Right?
Nope! I checked the terms & conditions (which may be the first time I’ve ever done that). “No Refunds” it said. In fact, if I actually did cancel, they’d charge me the full price of the entire package!
Whaaa! I found myself frantically Googling a way out. But Google failed me. There were plenty of results, but everyone said it was impossible.
But I would not be bested. I picked up the phone:
Hilton: “Hello, Hilton Grand Vacations…”
Me: “Hi, I just booked a promotional stay at one of your hotels, and I had a question.”
Hilton: “Ok, I’d be happy to answer that for you.”
Me: “When I was asked my income earlier, I told the salesman my current household income. But, my wife is quitting her job to stay home with our son, and I just wanted to make sure we were still eligible.”
Hilton: “Is this Steve?”
Me: ”[surprised] yes…”
Hilton: “Steve, would you mind holding please.”
[15 minutes later]
Me: “Yes, I’m here.”
Hilton: “Sorry for the wait. I have cancelled your reservation, and refunded the payment to your American Express. Unfortunately, you no longer qualify for this promotion.”
Me: “Oh no. Really?”
Hilton: “Yes, I’m sorry.”
Me: “Oh… Ok. Thanks for your time.”
Yes! Didn’t even have to lie… though if you googled your way to this article, your actual circumstances may not be quite as well suited for this tactic… no lying guys! :)