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How To Cancel Timeshare Promotional Vacation

Walt-Disney-World-Magic-KingdomI’m not typically this much of a sucker, but a telemarketer recently convinced me to book a three night stay in Orlando. It was a timeshare promotion. You know the drill. If you agree to sit through a presentation during your vacation, they’ll give you a big discount on your hotel and Disney tickets.

It didn’t take long to regret my purchase. I don’t even want to go to Disney World. Surely, they’ll just refund my money… Right?

Nope! I checked the terms & conditions (which may be the first time I’ve ever done that). “No Refunds” it said. In fact, if I actually did cancel, they’d charge me the full price of the entire package!

Whaaa! I found myself frantically Googling a way out. But Google failed me. There were plenty of results, but everyone said it was impossible.

But I would not be bested. I picked up the phone:

Hilton: “Hello, Hilton Grand Vacations…”
Me: “Hi, I just booked a promotional stay at one of your hotels, and I had a question.”
Hilton: “Ok, I’d be happy to answer that for you.”
Me: “When I was asked my income earlier, I told the salesman my current household income. But, my wife is quitting her job to stay home with our son, and I just wanted to make sure we were still eligible.”
Hilton: “Is this Steve?”
Me: “[surprised] yes…”
Hilton: “Steve, would you mind holding please.”
Me: “ok”
[15 minutes later]
Hilton: “Sir?”
Me: “Yes, I’m here.”
Hilton: “Sorry for the wait. I have cancelled your reservation, and refunded the payment to your American Express. Unfortunately, you no longer qualify for this promotion.”
Me: “Oh no. Really?”
Hilton: “Yes, I’m sorry.”
Me: “Oh… Ok. Thanks for your time.”

Yes! Didn’t even have to lie… though if you googled your way to this article, your actual circumstances may not be quite as well suited for this tactic… no lying guys! :)

CategoryDIY / How To
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  • Timeshare industry is known for being very susceptible to scams; however, timeshare properties are still a successful business for most resorts. In these times of rough economy, it is important to take care of our money, and timeshares are not in the way to achieve the financial security that we are all looking for.

  • Helen Santos

    The best thing to do is to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront … I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts:

    I hope you can solve your problem, good luck!

  • Michael Walters

    That is genius, I placed about 6 calls to refund the promo all ended the same, no luck. I’m trying this first thing in the morning. Thanks

  • Sgbrown68

    I could literally kiss you for this post. I made the stupid move of going for the cheap room rate with a hilton grand vacation package and almost immediately regretted it upon hanging up the phone. did some googling, found this post and did exactly as you described. worked like a charm. bless you, bro.